During the coronavirus pandemic, the delivery of prepared food by courier was also changing. Most services use contactless food delivery, which almost completely eliminates personal communication between couriers and customers. As a rule, the delivery person leaves the packaged order at the door, calls the client, and then he or she picks up the dishes.
The food delivery services reminded customers of the possibility of contactless delivery. Customers are notified that this option is available. To pick up food at the door without meeting the courier, you need to reflect this wish in the comments to the order.
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How Does Contactless Food Delivery Work?
It is noted that if the client chooses the “contactless delivery” function, the courier will leave the order on the backpack at the door, move away at a distance of at least three meters, and inform them about the delivery by phone. After delivery is completed in this way, the courier will return the backpack and continue working.
This type of delivery will only be carried out when fulfilling orders to home addresses and when paying by bank transfer. However, the function will not be available when ordering food from restaurants that have their own delivery service.
When Did Contactless Delivery Start?
Online trading switched to contactless delivery of things and food directly to the buyer’s apartment during COVID-19 . This was a completely new strategy that had never been used before. Delivery, which excludes any contact with the courier, was the best shopping option amid the current critical situation.
This delivery method was an additional measure to protect the consumer from COVID-19 infection. The essence of this innovation was the complete absence of direct contact between the client and the courier.
It took very little time to switch to a new type of delivery. Now the whole process is clearly streamlined and well controlled. Using the contactless delivery service is very simple.
There is a significant difference between the new strategy and regular home delivery: all orders are paid directly on the website in a non-cash form. After payment for the order has been made, the courier contacts the buyer and provides detailed information.
Desire to Maintain Contactless Delivery
In the digital era, anonymity is one of the most troubling issues for consumers. Most people, when purchasing goods and services, would like to have more control over their personal data, which is what contactless delivery is.
This increases privacy by preventing data leakage (contents of the box, customer identity) and reduces the level of anxiety experienced by people with social anxiety disorder.
Disadvantages of Contactless Delivery
Firstly, the customer cannot check the quality of the product before purchasing. This means that he or she may receive an item that is not as expected or an item that was damaged during transit. In this case, it will lead to dissatisfaction and disappointment. In addition, the buyer may encounter difficulties in the process of returning the goods or receiving compensation.
Secondly, contactless delivery may be less personal than traditional delivery. Customers are deprived of the opportunity to communicate with the courier or seller and ask them questions about the food or service.
Fortunately, if the buyer is more careful when choosing a seller and product, he or she can avoid many problems and enjoy the convenience of contactless online food delivery.
Choosing an Ordering Platform
You should pay attention to the fact that in providing a delivery service or delivering food on site, designing a simple and accessible ordering method for customers is one of the basic principles in providing food delivery services. Therefore, you must create a system so that customers can easily register and track their food orders from anywhere. In fact, it should be such that customers can easily communicate with you and order their food through several methods such as, calling, sending messages on social networks or through your food ordering system.
Using Onro’s Delivery Software
One of the common ways to create a food delivery system is to use Onro platform. After that your customers access your restaurant or food delivery marketplace and place their orders, you can dispatch those orders to your couriers using this stunning platform. Next, this order will be picked up by one of your special couriers from your collection and sent to the customer.
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Conclusion
Contactless delivery is a stunning method of delivering products that lowers close interaction between the customer and the courier person. This may include payment and ordering through a mobile application, SMS, or an email, as well as delivery of products to the doorstep or entryway.
