Gathering feedback from both your customers and drivers through surveys offers a comprehensive understanding of your business’s status. This valuable insight enables informed decision-making to effectively address issues. This feature facilitates the collection of feedback directly after each order completion or cancellation.
After an order is completed, customers have the option to provide a rating and comment for the driver. The driver’s rating is the average score they receive from customers. This rating serves as a metric to assess the driver’s performance.
When either a customer or a driver cancels an order, it’s important to gather a reason for the cancellation. Through Onro, you can present a selection of predefined reasons, allowing them to choose one. Mining this data will help you improve your service.
You have the flexibility to define cancellation reasons according to your business conditions. This allows you to individually configure cancellation reasons for both drivers and customers. These reasons are then dynamically presented to the driver or customer when an order cancellation
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