Real-Time Chat
Most drivers nowadays contact the consumer by phone or sending a text message (SMS) to organize the order. As part of the Onro software, customers and drivers can also communicate within the applications. At the same time, they can also chat with each other in a shared environment designed specifically for each order.
Benefits of Using the Real-Time Chat Feature
Cost Savings
There is no charge for phone or SMS calls, and the driver can chat within the application.
No Disruption
The chat environment will be active for every order between the driver and the customer, and then the connection will be severed
Chat History
This conversation is recorded and archived on the platform. It can be double-checked if needed.
Fast Messaging
By utilizing Chat Quick Messages, drivers and customers can coordinate faster.
How Does the Real-Time Chat Feature Work?
Manage Dynamic Quick Messages
The customer and the driver can take advantage of Chat Quick Messages in the order chat environment, defined separately for the client and the driver. These communications are displayed as pre-written messages, and both the customer and the driver can use them.
Drivers and Customers Use It
Customers and drivers can chat by default on each order to plan before having the order fulfilled. After the order is complete, the chat feature is deactivated.
