Drivers typically get in touch with customers by phone or by sending SMS to coordinate orders. As a feature, customers and drivers can also communicate within the application. They have the option to engage in a chat within a shared environment that is specifically tailored for each order.
There is no charge for phone or SMS calls, and drivers can chat within the application.
The chat environment will only be active between the driver and the customer for each individual order.
This conversation is recorded and archived on the platform. It can be double-checked if needed.
By utilizing Chat Quick Messages, drivers and customers can coordinate faster.
Both the customer and the driver can utilize Chat Quick Messages within the chat environment. These messages are pre-written and are defined separately in the Admin Dashboard for both the customer and the driver. They appear as predefined options for communication, accessible by both parties during their interaction.
By default, both customers and drivers have the option to engage in a chat for each order, allowing them to plan and coordinate before the order is fulfilled. Once the order is completed, the chat feature becomes deactivated for the driver and customer.
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