Crisp

Crisp + Onro

Most delivery-support integrations start with a search: type in an order code, confirm it’s the right customer, then answer the question. The Crisp + Onro integration skips that step for the common case. Open a conversation and the Onro panel has already matched the customer’s recent orders to the email address on that conversation, before an agent even asks.

Onro runs the operational side of courier work: order creation, dispatch, routing, tracking, proof of delivery. This integration doesn’t touch any of that. It gives Crisp a read-only window into it, so support can answer a delivery question from the same data ops is already working from instead of pinging someone and waiting.

When the automatic match doesn’t land, or an agent needs a specific delivery, searching by Onro order code (like ORD-48213) pulls it up directly. From there, Track opens the live tracking page, Label opens the shipment label, and Details expands the full order with a one-click Copy details action for a reply or an internal note.

Every connection gets checked before it’s trusted. When a website connects, Onro verifies the request against Crisp’s own session API before treating the link as legitimate, so nobody can spoof their way into someone else’s delivery data. Disconnecting takes a second confirmation too, so a website doesn’t get unlinked by accident.

The access is read-only, on purpose. Agents can look up and share order status, tracking, and labels, but they can’t touch a status, an address, a driver assignment, or anything to do with pricing. Support gets what it needs to close the conversation, and ops keeps control of the order.

Setup is a one-time thing per website. Install Onro from the Crisp Marketplace, connect an Onro Support API key once, and every agent working that inbox can use the panel right away.

Key Benefits

• Automatically matches a Crisp conversation to the customer’s Onro orders by email.
• Search any delivery by its Onro order code when there’s no automatic match.
• See order status, service, and timestamps without leaving the conversation.
• Open the live tracking page in one click.
• Pull up the shipment label when Onro has generated one.
• Copy a full order summary into a reply or an internal note.
• Every connection is verified against Crisp’s own session API, so it can’t be spoofed.
• One connection per website covers every agent in the inbox.

Best Fit For

• Courier and last-mile delivery companies.
• Logistics and dispatch operations teams.
• E-commerce fulfillment providers.
• On-demand delivery services.
• Businesses handling high volumes of shipments.
• Support teams working closely with courier operations.