Manage your deliveries efficiently, fulfill your customer expectations, and increase your transparency using an end-to-end last mile delivery software where AI agents support and optimize your operations.
Delivery execution without an unified platform is not optimized for small businesses and not possible for enterprises. This is where last-mile delivery software comes in. To manage the delivery execution.
The last mile is the most complex and expensive part of the delivery chain. You use last-mile delivery software to optimize the processes, reduce the cost, and fulfill your customer expectations. Without software, last mile delivery is dozens of scattered processes. Software makes them an integrated system.
Manual processes and route planners solve part of the problem. Onro brings everything into one last-mile delivery platform.
| Capability | Manual Delivery Management | Route Planning Tools | Last mile delivery software (ONRO) |
|---|---|---|---|
| Order intake | Orders collected manually from emails, spreadsheets, or different systems | Orders imported (CSV/Excel), created one-by-one in the Dispatcher panel, or taken by APIs | Orders automatically imported from ERP, POS, OMS, Onro Shopify App, Onro WooCommerce App, Customer Portal/App (With your brand), APIs, or manually by bulk or one-by-one.
Onro removes manual order creation for you |
| Address validation | Addresses checked manually without using geocoding | Basic geocoding of addresses | Automated address validation. Onro Recipient AI Agent communicates with receivers to correct the exceptions.
Onro removes manual address correction 100%. You don't need an employee to communicate with clients. |
| Route planning | Routes planned manually using maps. It's not efficient. It's not scalable | Automatic route planning. These tools are designed for this purpose.
Route Planning Tools are solid here | Both manual and automated route planning. Route optimization for multi-stop on-demand orders, and pickup and delivery hub-based routes.
Onro is very flexible here |
| Multi-stop route optimization | Not supported | Supported | Supported in both direct and hub-based pickup and delivery workflows |
| Driver assignment | Dispatchers assign drivers manually | Drivers assigned to routes manually | Automatic driver assignment based on location, availability, service type, vehicle type, and more |
| Route distribution | Printed manifests or using chat messaging apps | Usually driver mobile apps | Routes sent automatically to driver mobile apps |
| Driver mobile app | Not available | Available in advanced route planners | Full-featured driver mobile app designed for delivery and courier services |
| Real-time tracking and ETA | Dispatchers call drivers for updates. No real-time tracking available | Limited tracking in advanced route planners. ETA in some advanced tools | Live tracking of drivers, deliveries, pod, payments, and customers. Precise ETA |
| Customer notifications | Drivers call customers. No automated notifications available | Limited support notifications. Usually through email, or SMS | Flexible automated notifications. Multiple communication channels. All use cases are supported |
| Proof of delivery | Paper signatures or notes | In route planners with a driver app | Proof of delivery, proof of pickup (multiple-photo, signature, barcode, note) |
| Exception handling | Managed via phone calls and messages | Semi-automated | Built-in workflows for delays, failed deliveries, rescheduling, and handling with AI Agents |
| Operational visibility | Very limited visibility | Partial visibility | Full operational visibility across fleet, orders, accounting, custody, customers, and payments |
| Hub operations | Manual | Rarely available features | Auto-generate shipment label, bulk actions through the scanning system, and a dedicated scanner app for hub operations |
| Customer management | Through CRMs or Sheets | Supports customer information and delivery notification | Fully customer management supported. Individual and business clients. Even wallet and withdrawals with the customer |
Onro supports on-demand, scheduled, multi-stop, and pickup and delivery hub-based workflows with a platform designed for modern last-mile operations.
Manage high-volume deliveries with optimized dispatching, routing, fleet management, and tracking.
Connect your food/grocery marketplace to Onro, and handle on-demand deliveries with real-time tracking.
Streamline order fulfillment and last mile delivery operations for your online and offline sales.
Manage scheduled deliveries of bulky items with route planning, ETA, and last mile delivery tracking.
Ensure timely and secure delivery of medical products and prescriptions. Use Onro route optimization.
Run on-demand delivery with a fully white-labeled last mile delivery software under your own brand.
Onro supports two common operational workflows:
direct delivery and hub-based delivery.
Direct delivery is a solution for on-demand delivery, and hub-based is ideal for delivery companies that operate sorting hubs or distribution centers.
Our last mile delivery system supports both direct delivery and hub-based pickup and delivery operations. In this table, you can see how each workflow works in simple steps.
Onro combines tools like the dispatch and admin console, driver app, customer app, and scanner app to create a unified platform for your last mile delivery operations.
Manage your entire operation with last mile delivery software designed for dispatching, routing, tracking, and full logistics control in real time.
Power your fleet with the Onro Driver app to execute deliveries, follow routes, update statuses, and complete jobs with proof of delivery.
Enhance the customer experience with a modern UI/UX customer app for booking, real-time tracking, payment, and delivery communication.
Streamline warehouse and hub logistics with the Onro Scanner app designed for sorting and managing inbound and outbound shipments.
Connect your courier business with e-commerce, food marketplaces, courier aggregators, payment providers, mapping tools, messaging apps, and more.
Take your courier business to the next level with our customizable courier software. Drive growth and profitability with the latest.
Automatically assign orders to the best drivers and reduce dispatcher workload.
Improve customer satisfaction with a modern UI/UX, real-time notifications, and smooth delivery communication.
Reduce delivery fraud with chain of custody tracking, proof of delivery, and real-time visibility.
Optimize routes and reduce unnecessary mileage to cut fuel expenses and decrease delivery times.
Automate support and operational tasks with Onro AI Agents to reduce manual workload and staffing costs.
"Onro is the backbone of Get It Picked. Providing everything we need from the backend as well as the front end for customers and drivers."
"We tried a lot of last mile delivery software and all of them failed at the support. If you choose Onro, you will have the best support you will ever encounter, very fast deploy and any small bugs addressed instantly."
"Onro has enabled our local delivery business to reach more customers! Instead of just phone orders, we can accept multiple orders from multiple clients at a time. It has automated our delivery process, from payment to scheduling."
"As a manager using Onro Courier Software daily, I can say it has significantly improved how we manage our dispatch and delivery operations. The platform is intuitive, reliable, and gives us full visibility over drivers and orders in real time."
"I like Onro for its reliability and how well it fits real on-demand delivery operations. The real-time tracking, automated dispatching, and rider management features are great. The platform is stable and easy to use."
Yes. Onro offers an enterprise version designed for large last mile logistics companies. It supports complex operations such as multi-warehousing, automated route planning, and AI Agents that handle operational tasks.
Yes. Onro includes AI Agents that help automate operational tasks, reduce manual workload, and improve efficiency across dispatching, customer support, and logistics management. Onro AI Agents are connected to large language models (LLMs) and the Onro system, and can be connected to your users through multiple communication channels.
Onro continuously expands its ecosystem with integrations for e-commerce platforms, POS systems, CRM tools, payment providers, mapping services, and more to connect your entire last mile delivery workflow. The Onro integration infrastructure is scalable and allows us to add new integrations quickly.
No. While Onro fully supports last-mile delivery operations, it also enables courier companies to manage their entire logistics ecosystem, including first-mile, mid-mile, hub operations, dispatching, and billing.
Yes. Onro is built to scale from small delivery teams to enterprise logistics networks with flexible pricing, automation, and modular components.
Yes. Onro is designed as a courier software that replaces multiple separate tools such as dispatch systems, route planners, customer interfaces, driver apps, and accounting software. It unifies your entire delivery operation in one platform.
See how Onro powers last mile delivery companies with end-to-end delivery management, driver management, dispatching, tracking, billing, customer experience, and more.
