6 Important Points for Restaurant Delivery Service

In the age of online purchases, restaurants must worry about quick delivery and administration. There are businesses that simplify this process for them. However, their service can be inconvenient to restaurant managers if they (restaurant managers) want to do it on their own. Let’s analyze what a restaurant delivery service must do to be successful in these situations. We’ll go over the aspects that are critical for a restaurant delivery service company in this post, and the better it operates in these situations, the more delighted its customers will be, and the more restaurants it will be able to serve. If you are looking for a food delivery software to manage your restaurant or food delivery service, you can get a free demo of our software by clicking below button.

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Which Restaurant Delivery Service Is Best

1. Keeping The Same Temperature

The customer will be displeased if you deliver hot food and hand it over chilly, and as a result, the restaurant manager will no longer utilize your service. What, on the other hand, keeps meals warm?

Temperature Insulated Box

A temperature-insulating box is essential for no-freeze shipments in the cold season because food can rapidly lose temperature in less than 5 minutes. If your fleet includes motorbikes (scooters), the boxes you use for these shipments must be insulated.

Long Distance

Optimization of routes and effective allocation of orders can reduce long-distance driving.

2. Food Needs To Be  Delivered Correctly

This shaking mixes the food during the delivery route is an essential aspect of your restaurant’s delivery service. There are several significant factors to consider in this regard, some of which are listed below.

  • Road conditions
  • Driver accuracy and speed
  • The newly released device
  • The box is filled with softness

3. Tracking Link And ETA

A delivery company can automatically send a tracking link through SMS to customers to track when and where their order arrives. It is of particular benefit to end customers since they will see the delivery driver’s location on a map and ETA.

4. On-Time Delivery

In terms of service quality, response time is one of the most important KPIs, which depends on the proximity of drivers to the restaurant and their optimal distribution on the map.

It is ideal to have as little time as possible between preparing the meal and when your driver arrives. You should be able to manage your drivers based on the frequency of orders and nearby restaurants. The result is a shorter window time for delivering the product.

5. Cash On Delivery

When paying in cash, food buyers may decide to pay for their order when it is delivered. The receipt and payment of this money should be managed if the driver is not hired by the restaurant. This type of payment is called cash on delivery.

A restaurant delivery service company should make it easy for restaurants to manage this aspect of their business by offering reliable and transparent cash on delivery service to their customers.

6. Appropriate restaurant delivery service

Providing software that is easy to use is an important feature you need to offer to a business customer. 

Proper software allows users to enjoy the following features:

  • Ability to pinpoint the exact drop-off location of a customer on a map.
  • Setting the cash on delivery amount.
  • An option for canceling an order.
  • View the POD that the driver has uploaded.
  • Online payment is an option for restaurants that are responsible for paying the delivery fees.
  • Track the exact location of the driver.
  • Having an address book and a list of customers allows fast order submission.
  • Scheduling future orders.

A solution like Onro includes all the features above and comes as a white label.


A delivery business can be challenging, but if we listen to our customers’ demands and develop novel solutions to meet those needs, we may earn good credit. This article discussed six ideas to assist restaurant delivery service companies with their performance.

If you are looking for a suitable food delivery software to manage the deliveries of your restaurant, we suggest you check out the software demo of Onro. To view the demo, please fill out the required information in the form below.

Try Onro for Free

Get your free access to the Onro Food Delivery Software.

Originally published October 21, 2021 5:09 pm, updated Sunday, 27 August 2023.

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