No-Contact Delivery Software enables deliveries to be made without directly contacting the recipient. The delivery personnel leave the goods at a specified safe location provide proof and send instant notifications to the customer.
Key Takeaways
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No-Contact Delivery Software makes the process of delivery safe, effective, and clean. By the way, the order is picked up.
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Onro is compatible with all four delivery/freight categories such as; door delivery, parcel locker, BOPIS, and drop box.
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Some of the features are delivery proof, real-time alerts, route planning, contactless payment, and driver training.
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Gives a positive impression of the brand to consumers, saves the business time, and provides full visibility of the delivery process.
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Such a no-contact delivery software solution is the perfect match for a delivery of F&B (Food and Beverage), parcels, retail goods, and online store products.
Nowadays, customers expect their deliveries to be safe and convenient at all times. The usual transaction exchanges have been the causes of customers’ distrust and the emergence of hygiene issues. The answer is in a last-mile delivery software like Onro that covers No-Contact Delivery, which guarantees deliveries that are safe, quick, and clear. These are features, benefits, and types of the solution along with the description of how a business can be changed by it.
What is No-Contact Delivery Software?
An item delivered without any face-to-face interaction with you is considered a no-contact delivery. The delivery driver drops off the package at the customer’s doorstep, mailbox, or a designated safe spot. A real-time delivery notification on the customer’s phone that confirms the delivery is given.
Think of it this way: An order is placed by the customer online. The delivery person takes the package to the location that has been located, takes a photo as a delivery proof, and you get notified right away. No signing, no handshaking, and no direct contact.
Such a mode of operation is facilitated through mobile apps and web dashboards with real-time updates. These apps enable delivery and courier businesses to manage the entire delivery workflow, from dispatching to driver management and the customer side. Some high-end configurations are even integrating smart lockers for a safer contactless parcel delivery.
Why No-Contact Delivery is Important
The COVID-19 pandemic made non-contact delivery a popular choice, however, it is still being requested for its privacy, reliability, security, and flexibility. Secure drop-off locations are in demand by customers, and businesses can make sure that the deliveries are safe and on time.
Benefits include:
- Privacy: Keeps user data safe; best for people living alone.
- Reliability: Deliveries can be made when the customer is not home, thereby increasing trust.
- Security: The risk of package theft is minimized by providing safe drop-off locations.
- Flexibility: Shoppers can select secure spots such as their front porches, garages, or smart lockers, etc.
How No-Contact Delivery Works
Until 2020, no-contact delivery was mostly food delivery only. During the pandemic, the online shopping trend went up, along with the demand for safe, no-contact delivery options. Now, no-contact delivery is no longer limited to food delivery only. Businesses are using smart desks and courier companies are implementing smart boxes where customers can pick up parcels without waiting in line.
Based on the data from UNCTAD, the share of online shoppers went up from 53% in 2019 to 60% between 2020 and 2021, notably in developing countries. Such a trend led to a higher demand for no-contact delivery services.
In 2021 a study discovered that 65% of consumers think that contactless delivery makes the total customer experience better (Marketing in Asia).
Customers still want to keep their distance and enjoy convenience even after the pandemic. Contactless delivery makes faster leave of packages for the recipients and drivers as well, thus, allowing more deliveries per day.
Four Types of No-Contact Delivery (All Included in Onro)
| Type of No-Contact Delivery | Description | Onro Features |
|---|---|---|
| Contactless Doorstep Delivery | Package left at the customer’s door or agreed location without face-to-face interaction. | Instant app delivery notifications, photo proof of delivery. |
| Pickup from a Parcel Locker | Customers retrieve orders from automated lockers at their convenience. | Real-time pickup codes, locker integration, updates to customers. |
| BOPIS (Buy Online, Pick Up In Store) | Customers pay online and collect items from store pick-up points. | Service point feature, Online payments, scheduled pickups, in-app customer communication. |
| Dropbox Delivery | Repeated deliveries to personal containers like insulated boxes or garages. | Photo for proof, instant notifications, note for driver. |
Key Features of Onro for No-Contact Delivery
Onro’s delivery management system is designed to support different types of pickup and deliveries, i.e. doorstep drop-offs, parcel locker pickups, BOPIS (buy online, pick up in store), and secure drop box delivery, without any contact, and all are managed through a single no-contact delivery software. To equip your customers with the tools necessary for the seamless, reliable, and scalable solutions of such novel delivery methods, Onro delivery management platform extends its comprehensive business feature set which is designed for the courier and delivery businesses.
1. Proof of Delivery and Notifications
One of the major issues with contactless delivery is trust along with transparency. Onro answers this question through:
- Photo proof and electronic POD (ePOD): Alongside the photo capture, the driver can upload the electronic proof along with their ePOD, thus giving the customers security of their data.
- Signature-free confirmations: In addition to traditional ways, a new delivery software also allows marking an order as delivered without requiring physical interaction and a signature.
- Instant push notifications: The customer is notified immediately after the order is dispatched and then receives continuous updates until the final delivery is made.
This helps in creating a system where businesses as well as customers have proof and total visibility of the delivery, which in turn lowers the number of conflicts and also raises the customer satisfaction rate.
2. Real-Time Tracking and Route Planning
Time is the essence when one has to perform multiple no-contact deliveries in a single day. Onro permits:
- Live GPS tracking: Customers can see their orders live, thus minimizing the number of support requests that ask for the location of the order.
- Advanced route optimization: The program finds delivery routes that are the most time efficient, thus allowing the drivers to save the fuel and the time.
- Business dashboard visibility: Supervisors have the chance of viewing all the active deliveries, thus allowing the management of both transparency and operational control.
This combination is the one that speeds up the delivery process, cuts down on the operational costs and raises customer confidence.
3. Customer Communication & Digital Payments
One of the basic requirements of a contactless transaction is that there should be no communication errors and that transactions are done securely. Onro embraces:
- In-app two-way messaging: Customers and drivers can communicate directly in case of delivery instructions or special requests.
- Contactless digital payments: Support for credit cards, e-wallets, and online transfers ensures safe and hygienic transactions.
- Seamless integrations: Businesses can connect existing payment gateways and wallets for maximum flexibility.
Your customers can thus enjoy an easy payment and delivery process using these tools, while businesses can gain the trust of their customers.
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Processes in a No-Contact Delivery Software
Step 1. The Order is Placed
A customer places an order through your no-contact delivery software or website. Based on your delivery method configurations, the delivery instructions may be a doorstep drop-off, a secure parcel locker, or a store pickup (BOPIS). Onro saved every detail instantly, preparing for a trouble-free delivery.
Step 2. Your Driver Receives the Order
The order that your customer placed will be dispatched to your online drivers automatically, or drafted in the dispatcher panel for later scheduling. Just-in-time route optimization is accessible both on the dispatch panel and the driver app to make sure that driver’s time and fuel used in the best possible manner, thus no negative impact on the rest of the schedule.
Step 3. The Delivery Journey Begins
The system enables the driver to:
- Use short and least congested routes to destinations.
- Notify customers about the delivery at their convenience via real-time tracking.
- Receive last-minute changes in instructions through two-way communication.
Step 4. Proof of Delivery
After offloading, the driver may take pictures as a proof or use an electronic method to provide the proof of delivery (ePOD); you know the importance of proof of delivery in logistics. This is done so a record is kept which promotes a high level of accountability and trust for the business as well as the customer.
Step 5. Customer Notification
Once the delivery is finished, the customer is immediately notified, a notification, by the way, that is basically a confirmation that the delivery has been made successfully. No handshakes, no waiting, no doubts.
Step 6. Optional Advanced Features Along the Way
Onro’s Delivery Software is not only a simple software, but it also gives businesses the additional features to increase the safety, customer experience, and the transparency. These features are not essential, but highly recommended for scaling operations and building trust.
FAQ | No-Contact Delivery Software
A No-Contact Delivery Software is a delivery management system that enables the businesses to provide no-contact delivery services. In this system, drivers are the ones who do the deliveries to a safe spot, and the customers can give the proof and receive real-time alerts through an email, sms, or in-app notifications.
It is a safety measure that increases trust and efficiency as well. For consumers, it is primarily a matter of hygiene, security and convenience, on the other hand, businesses take the advantage of them running deliveries quicker and without conflicts.
No. The service has evolved from food delivery during COVID-19 to a wider application such as F&B, parcels, groceries, retail, and e-commerce orders.
Onro provides delivery methods, integrations with parcel lockers, service point feature, proof of delivery, notifications, GPS tracking, and a lot of other features required for no-contact delivery management. All types of delivery and courier providers can use Onro for automating their operations.
Sure thing. Onro can be integrated with parcel lockers, click-and-collect (BOPIS), and dropbox delivery, so it is adaptable to different sectors.
Definitely. The transportation cost, delivery time and labor expenses are cut down by Onro with route optimization, real-time tracking, and automation.
Conclusion
No-contact delivery software just needs to go from the logistics sector to become a necessity. With the innovative Onro system, companies not only make their operation easier, but also ensure safety, trust, and customer loyalty. What is stopping you from taking Onro for a test and getting first-hand experience with futuristic delivery management? Get free Onro’s demo!
