Fragmented Restaurant Tech Slows Down Courier Operations: Onro + Mergeport Solve It

The integration between Onro and Mergeport introduces a new level of automation to the food delivery ecosystem. Courier companies using Onro can now receive delivery orders directly from restaurants powered by Mergeport. This partnership creates exciting opportunities to simplify operations and scale delivery businesses.

Restaurants are under more stress than ever before. Orders are coming from food delivery marketplaces, online ordering platforms, and dine-in customers — all with their own dashboards and functionalities. While these multiple channels help restaurants grow their business, they also pose a serious operational challenge.

Courier services are directly affected by this fragmentation, as they must handle orders coming from multiple restaurant channels. In this article, I’ll explain how the combination of Onro and Mergeport automates both restaurant and courier operations and helps them scale more easily.

Problem: Too Many Systems, Too Little Sync

Most restaurants receive orders from multiple platforms such as Wolt, Uber Eats, Shopify, and others. Their staff are often forced to manage these orders across different dashboards and manually enter them into their POS systems. In the below image you see a restaurant in Germany that is getting orders from different online food platforms, managing them in different dashboards, and entering them manually into their POS:

This manual handling leads to:

• Delays in confirmation of the orders coming from different channels.
• Inaccurate prep times and ETAs.
• Poor visibility for restaurants and couriers who are waiting to pick up orders.

For courier companies, this fragmentation creates challenges as well. Their drivers arrive too early or too late for pickups, their dispatchers struggle with unclear order statuses and frequent phone calls, and overall delivery efficiency drops. 

Fortunately, restaurants and courier companies can automate managing orders and delivery processes through proper integration.

Solving the First Half: Mergeport Fixes Restaurant Tech Fragmentation

This is where Mergeport comes in. Mergeport acts as a middleware that connects all of a restaurant’s online ordering channels into an unified system. With Mergeport, instead of multiple dashboards, restaurants receive orders directly in their POS system in real time. Here are some of the most important benefits of Mergeport:

• Orders from different ordering platforms are consolidated.
• Manual POS entry is eliminated. Orders get entered into the POS automatically.
• Order statuses are updated in real time. Every update in the POS will be updated on the ordering platform too.
• Restaurants get the orders directly on their POS and manage the POS only.

For restaurants, this is a major operational upgrade. But for courier companies, it’s only half the story.

Solving The Second Half: Delivery Management for Courier Companies with Onro

Onro is a courier management software designed to handle all courier companies operations from fleet management to customer service. With the integration of Onro and Mergeport, the real-time connection between restaurants and courier services has become possible. This connection gives courier services the ability to receive the delivery orders from the restaurants directly and without manual work.

What This Means for Courier Businesses

For courier companies that are working with restaurants, this integration removes one of the biggest bottlenecks in food delivery. For courier services that are working with restaurants, this integration removes one of the biggest bottlenecks in food delivery. Instead of adapting to each restaurant’s POS, courier services can connect to a standard automated flow that is sending orders from the restaurants to their courier system automatically. Some of the benefits are:

• Faster onboarding of restaurants as business customers.
• Fewer pickup delays and wasting time of drivers.
• Lower operational overhead on the dispatching side and call center.
• A more predictable and scalable courier and delivery operation.
• Getting new contracts leading to more successful deliveries.

How the Use Case Works: Onro + Mergeport

Let’s say a restaurant receives 10 orders through Wolt, Uber Eats, and Lieferando. The restaurant is using Kassa POS. Mergeport consolidates these orders directly in the restaurant’s POS and automatically creates the delivery orders on the courier service portal using this integration. The courier service is using Onro as courier software. The courier company takes full control of the delivery process from assigning drivers, optimizing routes, tracking progress, and sending notifications—all without manual coordination with the restaurant.

How This Helps Courier Companies Get More Food Delivery Orders

Restaurants that already use Mergeport can be onboarded quickly as the business customers of the courier service. This lowers the barrier for restaurants to partner with new courier services. So, courier companies can:

• Work with more restaurants across different POS systems.
  
• Support multiple ordering platforms through the Mergeport integration.
  
• Scale delivery volume without increasing operational overhead.
  
• Position themselves as an easy-to-integrate delivery partner for restaurants.
  

In a highly competitive food delivery market, this integration allows courier businesses to grow their restaurant network and increase their order volume.

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