Gorgias

Gorgias + Onro

A customer asks where their order is, and the agent has to leave the ticket to find out. That’s the gap the Gorgias + Onro integration closes. Recent delivery orders show up right in the sidebar, so the answer is there before anyone has to go looking for it.

Onro already runs the operational side of courier work: order creation, dispatch, routing, tracking, proof of delivery. This integration doesn’t touch any of that. It just gives Gorgias a window into it, so support isn’t pinging ops and waiting on a reply to answer a basic status question.

Open a ticket and the sidebar lists the five most recent Onro orders for that customer, newest first, each with its order code, status, order type, delivery service, and creation date. Need more? The tracking link and shipment label are one click away, and “Open Onro” jumps straight into the Dispatcher for the full order history.

The access is read-only, on purpose. Agents can check whether something’s been picked up or grab a shipment label, but they can’t touch a status, an address, or pricing. Support gets what it needs to close a ticket, and ops keeps control of the order.

Getting connected is a one-time thing per Gorgias workspace, done through Gorgias’s own OAuth flow, so Onro never touches a Gorgias password. Once it’s set up, every agent in that workspace can use it right away, without connecting their own account separately.

The upshot: support stops guessing and stops waiting on ops for answers it can now see for itself. Everyone’s looking at the same delivery data, in real time.

Key Benefits

• See the five most recent Onro orders without leaving the ticket.
• Check order status, type, service, and creation date at a glance.
• Open the customer tracking page in one click.
• Pull up the shipment label when one’s available.
• Jump into the Onro Dispatcher for the full order history.
• One shared connection covers the entire Gorgias workspace.
• Read-only access keeps support out of ops’ way.
• Onro creates the Gorgias widget and HTTP integration automatically, so there’s nothing to configure by hand.

Best Fit For

• Courier and last-mile delivery companies.
• Logistics and dispatch operations teams.
• E-commerce fulfillment providers.
• On-demand delivery services.
• Businesses handling high volumes of shipment.
• Support teams working closely with courier operations.