Intercom

Intercom + Onro

Connect your support team directly to live delivery data with the Intercom + Onro integration. Instead of switching between systems, agents can look up orders and respond to delivery questions right inside the Intercom Inbox.

Onro brings your courier operations from order taking to dispatch, routing, and delivery tracking, into a single system. This integration extends that visibility into Intercom that gives your support team instant access to order information.

Your agents can search by order code, check current delivery status, and open tracking links in just a few clicks through the Intercom sidebar. All data is pulled directly from Onro that means are always up to date and consistent with operational records.

The connection is set up once per Intercom workspace. After that, every support agent in the workspace can use the integration without additional configuration.

By linking Onro with Intercom, support teams stay aligned with operations and can resolve delivery-related questions faster, with fewer internal handoffs.

Key Benefits

• Look up Onro orders without leaving Intercom.
• Get real-time delivery status inside customer conversations.
• Quickly share tracking links with customers.
• Reduce switching between support and operations tools.
• Speed up resolution of delivery inquiries.
• One shared connection for the entire workspace.
• Keep support teams synchronized with live operational data.

Best Fit For

• Courier and last-mile delivery companies.
• Logistics and dispatch operations teams.
• E-commerce fulfillment providers.
• On-demand delivery services.
• Businesses handling high volumes of shipment.
• Support teams working closely with courier operations.