If your support team runs on Zendesk, they shouldn’t have to leave a ticket just to check on an order. The Zendesk + Onro integration puts delivery information right in the ticket sidebar, so agents can look up an order and answer the customer without switching over to the Onro Admin Panel.
Onro already handles the operational side: order creation, dispatch, routing, tracking, shipment handling, and proof of delivery. This integration extends that visibility into Zendesk, so support sees what’s actually happening with a delivery instead of pinging dispatch and waiting on an answer.
Search by Onro order code and agents get the current delivery status, order type, service, delivery method, vehicle, and when it last updated, all without leaving the ticket.
It’s read-only and built with privacy in mind. The integration only surfaces what support needs to close a ticket and doesn’t expose recipient details, addresses, payment info, or private driver data.
You set up the API key once, during the Zendesk app installation. After that, every authorized agent in the workspace can use the integration without entering a key themselves.
Connect the two and support stops chasing dispatch for basic status updates. Fewer handoffs, faster answers, and a support team working off the same data as the people running deliveries.
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