If you’re interested in an on-demand courier app, we’ll walk you through what to look for and introduce you to the Onro on-demand delivery software in this post. If you’d rather not read the article and instead want to get a demo of an on-demand courier app, fill out the form below, and we’ll email you a link to the demo. We can also schedule a demo session for you and show you the various areas of the software online.
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Branded On-Demand Courier App
If you run an on-demand courier service or are thinking about starting one, you’ve probably realized that having your brand on the app is critical. In reality, because the customer app is crucial in on-demand courier services and where most purchases are placed, the customer should see your brand. As a result, most on-demand courier companies create or provide software that incorporates their brand elements such as name, color, logo, domain, and so on.
We evaluated the potential of entirely white-labeling the Onro product, developed for on-demand courier enterprises. Thanks to this capability and our robust cloud infrastructure and automated app generation process, we produce an on-demand courier app with your brand in the quickest period possible.
Our technical team will maintain the program on our cloud platform rather than being cloned and requiring a separate infrastructure.
On-Demand Courier App Features
On-Demand Courier Apps from all over the world have a pretty similar structure. Apps like Uber, Uber Eats, Lalamove, Stuart, and others display this structure. Most of the apps mentioned have identical functions; the key variation is the UI/UX and implemented features.
Onro is a product comparable to the apps listed above, and it has many of the same functions. We may name the following as some of the most significant Major Features that have greater importance for the on-demand courier app:
Pricing
Because the customer frequently orders through the app in an on-demand courier app, he wants to know how much the order will cost. Before registering an order, even customers of telephone service companies inquire about the pricing. In general, revealing the pricing in on-demand courier service is critical for customers and plays a significant role in their decision-making.
Pricing is handled very dynamically in Onro. If you want to learn more about this option, go to the pricing page.
Chat in Real-Time
Because on-demand courier applications feature a booking mechanism, a driver accepts the order, and a request is created when the customer places an order. Following the creation of the request, communication between the customer and the driver is required. Real-time chat is one of the most advanced and secure free ways to communicate between customers and drivers.
The customer and the driver can communicate within the applications using this feature.
Payment & Wallet
The wallet and payment options are other popular features for on-demand courier services. The order fee is typically collected directly from the buyer in on-demand orders. Cash is becoming less popular, with most individuals opting for credit cards and online payment methods.
In the Onro product, this is also feasible. Both the customer and the driver have wallets and can charge their credit cards to pay for orders.
Dispatching
Drivers that work for an on-demand courier app are typically self-employed or independent contractors. Orders should be dispersed evenly among drivers using this strategy. The distribution of orders among drivers is influenced by several factors, the most important of which is the driver’s proximity to the order’s pick-up location. The closer the selected driver is to the order’s pick-up location, the faster he can get to the order, which is critical to respond quickly to the customer’s needs.
Orders are usually dispersed using one of two methods:
Manual Dispatch vs. Automatic Dispatch
An algorithm distributes orders in the automated approach depending on basic parameters such as the distance between the driver and the order’s pick-up location. A dispatcher distributes orders in the manual process. Both methods are used with the Onro.
POD
Another critical aspect of the courier app is the pod, which is used to proof delivery in an on-demand courier service. The POD result of the orders can be checked by the customer, dispatcher, and admin dashboard.
The driver can record an image, signature, and note when using the POD. This feature is so flexible that you can enable or disable it and designate which parts the driver must use and which parts are optional.
Reasons & feedback
Customer and driver satisfaction is critical to compete with large companies in on-demand courier service. There is a feature called feedback & reasons that surveys the client and the driver at the end of each order. Customers who are displeased with their orders usually voice their unhappiness in this section. You can identify disgruntled customers and gain their contentment to not abandon your platform by reviewing customer feedback.
This feature is flexible, and you can use this part to enter your favorite poll messages.
Conclusion
When choosing an on-demand courier app, there are a few factors to keep in mind:
- White-label apps: The app you want should be white-label so that you can replace your brand.
- Comprehensive Features: Your apps should have at least the same basic features as your competitors. Customers and drivers will abandon your platform if you are not able to provide the minimum basic features.
- User Interface/User Experience (UI/UX): Design is critical; poor design results in user loss.
