OTO Express: On-demand, Pickup and Delivery in Cambodia

OTO Express was founded in 2017. They recognized the future increase in the population of urban areas, leading to more traffic congestion. To address this problem and meet the rising demand for delivery services, they launched OTO Express. Their goal is to provide reliable, efficient, and transparent delivery solutions for online businesses, small businesses, and individuals.

OTO Express is founded and builds on-demand, pickup and delivery, real-time tracking. We enable individuals, small businesses, and online businesses to connect with professional motorcycle drivers and request on-demand, pickup and delivery or scheduled package delivery services anytime, and any day. We are also saving time, money for the customer as well as reducing traffic jams.

Mut Pheakdey – Managing Director

How the Idea for the OTO Express Came up

The idea for OTO Express was born out of the founders’ observation and anticipation of the increasing urban population and traffic congestion. They recognized the need for a reliable delivery service that could address common issues such as failed deliveries, lack of transparency, and delays. With a vision to provide a solution that simplifies and enhances the delivery experience, OTO Express came to life. Their goal was to offer a service that meets the demands of customers and businesses while revolutionizing the courier industry in Cambodia.

We think that the number of people coming to live in the city will increase in the future, which will lead to traffic jams, so it will encourage people to use delivery services reducing traffic jams along with the increasing demand for delivery from online businesses.

Mut Pheakdey – Managing Director

What are the Key Problems OTO is Trying to Solve?

OTO Express is on a mission to tackle the key problems that plague the delivery industry: failed deliveries, lack of transparency, and delayed deliveries. They recognize that these issues not only hinder customer satisfaction but also impede the growth of their business. With a determined and proactive approach, OTO Express is actively working to overcome these challenges. By leveraging innovative solutions and technology, they are streamlining their operations, enhancing transparency, and optimizing delivery processes.

Whose are the Target Audiences of the OTO Express?

OTO Express caters to a diverse range of target audiences, serving as a reliable delivery partner for various segments. Their services are tailored to meet the needs of online businesses, enabling seamless and efficient logistics for e-commerce operations. Additionally, OTO Express supports the growth of small businesses by providing them with a hassle-free delivery solution that ensures timely and reliable service. Individual customers also benefit from OTO Express, as they can rely on the company for quick and convenient parcel deliveries.

OTO Express + Onro

The partnership between Onro and OTO Express has been instrumental in driving the success and efficiency of OTO Express’s operations. Onro provides a robust platform that seamlessly integrates with OTO Express’s delivery processes, offering a suite of powerful tools and unparalleled support. With Onro’s user-friendly interface and real-time tracking capabilities, OTO Express can provide their customers with complete visibility throughout the delivery journey. This transparency not only enhances customer satisfaction but also instills trust in their services. Onro’s route optimization in the Driver App further optimizes OTO Express’s delivery routes, allowing their motorcycle drivers to navigate the city efficiently, save time, and reduce fuel costs. The partnership between Onro and OTO Express empowers the OTO Express courier company to deliver exceptional services, and exceed customer expectations in the competitive courier industry in Cambodia.

The Onro is useful for our business because they provide a powerful platform with great support for us. Onro’s platform makes our business run smoothly. The reason we changed to using Onro Software is that the software is more modern, smoother, and easier to use, especially since the support is really good.

Mut Pheakdey – Managing Director