Delivering heavy goods and furniture is more than just moving items. It can sometimes involve packing in addition to loading and transporting from one place to another. To make this process run smoothly, several factors matter:
- Total weight of the load
- Exact size of the furniture
- Need for extra help
- Preferred time for the courier
- Extra charges for heavy or oversized items
In this article, I’ll explain how to automate and optimize the delivery and courier processes for your business using our last-mile delivery software.
The Challenges of Traditional Courier Software for Large Furniture Deliveries
Imagine a customer booking delivery for a three-seat sofa and a solid wood dining table from a warehouse to a third-floor apartment. On a traditional courier dispatch software, this often results in:
- Last-minute phone calls
- Driver refusals
- Unexpected extra fees
How To Handle This Using Onro?
Onro handles all of these details with full clarity for your customer, your company, and your driver. Here’s how it works:
- Courier companies provide customers with all available service options.
- Customers can specify exactly what type of furniture they have, along with weight and dimensions.
- The courier company knows in advance if extra help is needed for the delivery.
- The delivery date and time are set clearly, leaving no room for misunderstanding.
- Any additional charges are calculated and communicated precisely.
Let’s dive deep into how Onro makes heavy items and furniture courier operations run smoothly:
Furniture Weight and Size
When customers order, they choose the size and weight of the furniture. This isn’t just about organizing the details. It directly affects the cost and how the furniture is handled. A small chair is treated differently from a large sofa or a heavy dining table.
Vehicle Type Selection
The number of items and their size determine what type of vehicle is needed. Either the customer or the courier can choose the right truck for the job. If the customer isn’t sure, they can pick from a set of options. The price adjusts depending on the choice.
Extra Person Assistance
Some furniture is just too heavy to move alone. Onro delivery software makes it easy to add extra helpers if needed. This option can be available when selecting the service or the vehicle type, and the cost is automatically included in the order.
Delivery Date & Time Schedule
Not all deliveries need to happen immediately. Sometimes customers want to set a specific time for their order. With Onro, deliveries can be scheduled in advance. The driver shows up exactly when it is needed, so there is no confusion or delay.
Extra Charges for Heavier Goods
Some furniture is too heavy to move without extra costs. Onro ensures that heavier or oversized items come with clear, upfront charges. Customers will not be surprised, and the price is always fair for the weight and size of the items.
To Sum It Up
Delivering heavy goods and furniture doesn’t have to be complicated. By using Onro you can streamline the courier and delivery processes. Managing item size and weight, scheduling deliveries, assigning the right vehicle, providing extra help when needed, and clearly communicating any additional charges, all are possible if you configure them in the admin dashboard. This ensures a transparent pricing and a good experience for your customers and drivers.
