Customer Communication Settings

🚀 What’s New in the December 2025 Release?

We’ve added new notification settings for customer communications.
You can now choose whether customers receive updates via SMS, email, or push notifications.

These settings are available in the Admin Center, the customer web portal, and the customer mobile apps.

In the default settings, all three communication channels are active for all new and old customers.

✨ Improvements

  • Order events now include the driver username for better traceability.

🐞 Bugs Fixed

  • Fixed an issue where switching an order from Rejected back to Auto-dispatch could reset the selected vehicle settings.
  • Fixed multi-drop-off import failing with an empty/unclear error response; validation now returns proper, readable error messages.
  • Fixed the tracking page not reflecting the latest branding (icons/colors were still showing the old theme).
  • Fixed a minor UI typo in the web portal: “Individual” now uses correct capitalization.
  • Fixed translations being overwritten across languages (editing one language no longer updates/saves into other languages).
  • Fixed language leakage where a driver’s selected language could affect the customer-side language.
  • Fixed phone number formatting, deleting an extra leading 0 for pickup/drop-off contact numbers.
  • Fixed an issue where saving an address could fail to be viewed in the Web App.
  • Fixed the dispatcher username in the UI for long usernames.

About the Author

Onro Content Lab

At Onro Content Lab, we explore the intersection of last mile delivery and technology — equipping couriers and delivery service providers (DSPs) with the insights they need to innovate and succeed.

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