How Proof of Delivery Can Improve Customer Satisfaction

How can proof of delivery improve consumer satisfaction? How frequently is it not to see the packages delivered to customers returned together with the goods (of which there is then no trace and one is forced to continually reorder)? How many times does the customer dispute an incorrect or late delivery? And what effects does the above have from an economic and image point of view?

Proof of delivery digital solutions help us. Several companies, which have their own means for delivering goods, have decided to make use of these solutions with the aim of better organizing their activities, preventing such errors and, moreover, dematerializing transport documents.Here are some astonishing benefits of the proof of delivery system that helps everyone to understand this significant topic well.

What Are the Benefits of POD?

Creation of a digital archive of various documents that allows you to:

• Facilitate the progress of traceability
• Drastically reduce the use of paper
• Reduction of complaints for various products delivered incorrectly
• Transparency of its operations to customers, to guarantee the awesome quality of the service
• Smart management of routes, that allows less consignees to be autonomous straight away.
• Punctuality in various deliveries
• Return of corporate image

Proof of delivery is a fundamental document for fleet management. In the absence of it, processes can get stuck, which results in delays, losses, and as mentioned above, even legal conflicts.

In some cases, the continuity of certain processes depends on the presentation of proof of delivery to the administrative sector, which can sometimes take time and even delay payment of shipping. After all, it is the receipt that certifies that the delivery was made and that, therefore, the service must already be paid for.

As we explained above, proof of delivery must be stored for a minimum of 5 years for tax consultations. However, there are other reasons to file these documents carefully. It is not uncommon for the customer to ask the carrier to verify proof of delivery.

In cases like these, it is important to quickly provide documentation, which reinforces the need for adequate storage. Filing paper receipts can be complicated — and costly. In the analog world, there are also greater chances of leaks, erasures, fires, and other accidents.

Therefore, more and more companies are opting for digital delivery confirmation systems. These systems, integrated with fleet monitoring tools, allow you to monitor deliveries and speed up customer confirmation regarding the completion of the service.

Do you understand the importance of proof of delivery? Excellent! Now go to the next topic to learn how to manage these documents!

Management and Tracking of Reusable Assets

Very often, in some product sectors (in particular food, beverage, and pharmaceuticals), companies find themselves incurring high and continuous costs for the repurchase of containers used for the delivery of goods.

These are UDCs (load units), sometimes very simple, sometimes very sophisticated, such as: plastic crates, pallets, roll containers, crates for transporting products at controlled temperatures, and steel kegs for beer.

This is in fact a continuous and huge cost for companies as, with the traditional paper-based management of deliveries, the quantity of assets held by each customer is not kept under control. Proof of Delivery Software allows you to have a detailed ‘accounting’ of the assets delivered to customers, also managing the relevant order number if necessary and, at each visit, recovering those previously delivered.

Onro’s Proof of Delivery Software

To manage proof of delivery well, you first need to be good at managing deliveries, do you agree? The secret to good delivery management is to count on the help of technology to ensure that the flow of information continues unhindered.

For example, the driver must have access to an efficient way of notifying the manager that the delivery has been made. Or rather, the manager needs to know remotely if and when the service was performed. This way, he/she already knows that a proof of delivery will come to be archived. Onro makes it possible to optimize and make the delivery and management of company assets effective.

Conclusion

Automating and digitizing the proof of delivery process is an opportunity to save costs, streamline the process, and improve customer satisfaction. This process, even paper-based and manual in many companies, implies a longer time for managing and entering data into the system. In the future, it’s not rare to see AI revolutionizing the way companies manage their deliveries. But nowadays, proof of delivery software can optimize your delivery processes.