The Importance of Proof of Delivery in Logistics

Proof of delivery is one of the important solutions in delivery management.

Knowing the importance of proof of delivery in logistics is crucial for all businesses. Increasing supply volumes and rising customer expectations are increasing the pressure on companies. Sometimes customers order a product, but it arrives late or does not arrive at all. Even if the delivery goes well, they will receive a damaged product. 

In these situations, proof of delivery (also known as POD) gives your customers peace of mind that they received what they paid for in perfect condition. This will satisfy the quality of delivery for both the customer and the business.

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What is Proof of Delivery in Logistics?

With proof of delivery in logistics, you can show that maintenance has been performed. 

1. Electronic proof of delivery

Customers are more familiar with electronic delivery confirmation these days. Gone are the days when companies had to wait for delivery drivers to return with paper PODs or call customers to check their delivery status. In electronic delivery confirmation, customers provide electronic tokens upon receipt of their products. Both the buyer and the sender can receive instant updates about the delivery if it is successful.

Paper POD can be easily lost or damaged. With e-POD, there is no need to maintain paper records to confirm delivery. This reduces manual effort and simplifies work.

2. Safe delivery of important documents

If you want to send important documents (original marriage certificate, birth certificate, passport), POD becomes indispensable. With this advanced tool, your documents will be delivered to the right place and to the appropriate authorities. So, if documents are lost, you can easily track where the error occurred.

3. Completes the supply chain

Accountability is important in B2B delivery, even after the package has reached its destination. POD completes the supply chain and ensures that goods reach the correct recipient. This service is more beneficial when you need to deliver products to multi-business companies.

4. Prevents disputes

Proof of delivery system enables contactless interactions when customers are not at home. This option prevents disputes between buyers and suppliers because the driver will take a photo to show proof that the item was actually delivered to the buyer’s address. POD allows you to receive confirmation that the order has been accepted by the client using the client’s electronic signature on the courier’s smartphone screen, as well as photograph the delivery of the order.

The use of a photo recording mechanism will also allow you to quickly resolve the situation in the event of damage/defective goods. In this way, the proof of delivery system protects delivery employees from negative reviews or false accusations from customers.

5. Reduces duplicates, fraud, and late payments

Additionally, proof of delivery service helps reduce fraud, duplication of goods, and late fees charged by sellers for items that have not yet been delivered.

6. Improves stock accuracy

With proof of delivery, companies stay organized and keep records of successful deliveries and returns. This thing helps the warehouse team better manage inventory levels and improve inventory accuracy.

7. Helps track delivery progress

Electronic POD simplifies delivery processes by offering delivery progress monitoring functionality. When the driver enters the field, you will be able to prove that he has stopped to make a delivery. So you can improve your overall off-field and in-field operations with an electronic POD.

8. Improves customer experience

Proof of delivery helps improve customer service and enhances the customer experience. You can increase customer loyalty, improve your company’s brand image, and increase customer retention.

9. Saves time

Based on information from the system for planning and monitoring the movement of couriers, you can automatically inform customers about delivery times!

Why Should You Choose Onro for Proof of Delivery?

Problems with delivery are perhaps the most common reason for negative reviews and negativity about a store. And vice versa, fast delivery, no need to wait for the courier during the day, reporting on the progress of delivery – make a good impression and make the client a permanent one. Such a client will be happy to return, recommend the store to friends and colleagues, and write positive reviews online. Onro helps achieve this goal.

Onro greatly simplifies the management of couriers and reduces customer waiting time. In addition, it makes information about the delivery status of each order transparent not only to the delivery manager, but, if desired, also to your customers.


Onro software contains all the information about orders, customers, payments, etc. The administrator’s workplace allows you to see the location of couriers and orders on the map, and receive a forecast about the time of arrival of the courier to the customer.

We are interested in reviews, recommendations, and wishes that will allow us to make the service a convenient and valuable tool. If you are interested in implementing proof of delivery into your business, get a free demo of our service.

Try Onro for Free

Get your free access to the Onro All-in-one Delivery Management Software.

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