What’s New in the 14 March 2026 Release?
Multi-Provider (Sender) for Email, SMS, and WhatsApp
You can now connect multiple messaging providers and choose which one to use when sending messages from the Communication module. This allows teams to route messages through the right provider while keeping daily workflows unchanged.
Key capabilities
- Connect multiple providers in Communication settings
- Add multiple Email senders, SMS providers, and WhatsApp providers
- Set a default provider for general Communication messages
- Choose the sending provider directly inside the Communication module
- Use different providers for different triggers and messages
This makes it easier to separate communication channels by use-case and subject, receivers, or operational needs.
New Communication Filters: Service and Vehicle Type
The Communication module now includes additional filters to help teams target the correct orders before sending outbound messages.
New filters
- Filter Communication Message by Service
- Filter Communication Message by Vehicle Type (not available for P&D order type)
This improves accuracy and more controls on messages.
Improved Order Creation Flow
The order creation form has been reorganized to reduce scrolling and make the input flow more intuitive.
Changes
- Vehicle selection now appears after Pickup and Delivery addresses (matching the mobile app flow)
- Override ETA now appears as the final step before Place Order
- Address details can be added before selecting the address (useful when instructions are provided first)
- Yes/No service options use better space
These improvements help dispatchers enter order information faster and with fewer adjustments.
What’s New in the 6 March 2026 Release
Call Masking for Secure Delivery Communication
Call masking is now available to protect phone numbers during delivery-related calls. Phone numbers remain hidden while calls are securely routed through a safe connection.
Protected contacts
- Driver
- Customer
- Pickup contact
- Drop-off contact
- Other delivery participants
Call masking is integrated with Twilio service.
Check & Update Operations in the Scanner App
The Scanner app has been updated to support faster warehouse workflows and more controlled bulk actions.
Teams can now filter orders before scanning, select what happens after each scan, and track progress from a checklist-style list.
Filter orders before scanning
- Status
- Route
- Created date
- Zone
- Last attempt reason
- Attempt number
Actions after scanning
- Update status (supports all statuses, similar to advanced assign)
- View quick order information & check the list
Each successful scan marks the order as completed. Unmatched scans display a Not found message.
This expands scanner usage across common warehouse operations such as:
- Route assignment
- Return processing
- At Warehouse updates
- Rule-based status updates
Expanded Order Editing
More order fields can now be edited after an order is created.
Editable fields
- Reference ID (from Edit Order Info)
- Custom Fields
- Order Notes
Single Order Status Updates for P&D Orders
Pickup and Delivery (P&D) orders now support direct status updates for individual orders.
- Update the status of a single P&D order directly from the order’s status or actions controls
This simplifies editing without requiring bulk tools.
