Customer Withdrawal: Seamless Payout Requests

🚀 What’s New in the September 20th Release?

We’re thrilled to introduce a new Customer Withdrawal feature, making it easier for customers to request payouts directly from the customer app or web portal.

Key Highlights

  • Convenient self-service – Your business customers can now request withdrawals quickly and securely.
  • Bank account support – Clients can add their bank details and receive notifications about withdrawal requests.
  • Transparency for clients – Withdrawal requests and their statuses are visible at all times in the mobile app and web portal.
  • Full admin control – Admins can enable, review, approve, or reject requests, adjust amounts, and record the transaction in the customer’s profile.

Why It Matters

This feature streamlines payouts and refunds, improves customer satisfaction, and ensures accurate financial records. Business clients benefit from reduced manual handling, while customers enjoy a smoother and more transparent experience.

✨ Improvements

  • A new dispatcher layout has been published with improved user experience for order management through the tables and map.

About the Author

Onro Content Lab

At Onro Content Lab, we explore the intersection of last mile delivery and technology — equipping couriers and delivery service providers (DSPs) with the insights they need to innovate and succeed.

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