The last segment of logistics is Last Mile Delivery. The shipment leaves the hub to arrive at the consumer as the last delivery step. To deliver products to customers in another city, an online store first delivers the products to the hub in that city, where they are distributed to customers. Last Mile delivery is responsible for distributing the products. Suppose a restaurant sells food and delivers meals to the person who places an order. It is known as last Mile delivery. Different types of courier services are used in last mile delivery.
This article will discuss why and how to provide better service because it is the most crucial and expensive delivery process.
The Last Mile has seen a rise in delivery in recent years, on account of several factors. Factors contributing to this increased rate include:
Over half of the delivery cost relates to the last leg of the delivery: the last mile delivery. It is because shipments must be transported to various locations during the final phase. Shipments are transported in bulk before the last mile delivery. For example, during the First Mile Delivery stage, shipments are often transported from the manufacturer to the seller, with fewer destinations than during the Last-Mile Delivery stage. Moreover, other factors such as a large number of vehicles, high fuel consumption, traffic, etc., raise the costs of Last Mile Delivery.
The Last Mile Delivery service is an essential component of Customer Experience for a wide range of businesses. It has become the final step in the sale of several enterprises. Instead of communicating with them via courier, the stores no longer interact directly with their customers as they once did.
As said previously, Last Mile Delivery is the most costly portion of the delivery process, while Customer Experience anticipates not paying for delivery and receiving their package as soon as possible. Businesses seek to minimize delivery costs in such a situation as much as possible. One of the main problems of Last Mile Delivery that technology can help with is lowering delivery costs. Automation using software is one of the cost-cutting methods.
Customers and businesses are similar to seeking ways to improve their visibility these days. Businesses that can offer Full Visibility to their customers will have a higher chance of acquiring market share. The following features help businesses achieve Full Visibility:
As no two businesses or customers are alike, a courier company’s market share grows as its services become more diverse. The following are the most common services that customers and businesses want:
Customers’ feedback is one method of improving the customer experience of Last Mile Delivery. Previously, most client relationships were handled by store employees but now are mainly handled by the courier. As a result, getting client feedback is critical for businesses. A store’s delivery courier may mistreat a customer, and the customer will judge the store by that sight, and the store may lose the customer. Use this tool to identify disgruntled consumers and resolve their complaints.
Typically, duplicate procedures in a business can be automated. Process automation reduces labor costs and increases efficiency by automating manual tasks. The majority of labor automation and digitization has been accomplished by software today. The same can be achieved with Last Mile Delivery software. We recommend that you check out the Onro Last Mile Delivery Software, which was created specifically for this purpose.
It is foreseeable that technology will play a role in the future of Last Mile Delivery, as it does in various other industries and enterprises. Robots, drones, and self-driving cars are among the more foreseeable options. These machines have not been widely adopted yet, but their usage makes a lot of sense. They can operate for more extended periods than people, which makes them more reliable.
If you have a business and you are looking for last-mile delivery software, we suggest you check out our software demo. By filling out the form below, our experts will contact you.
Get your free access to the Onro All-in-one Last Mile Delivery Software.
Originally published October 27, 2021 4:04 PM, updated Tuesday, 29 August 2023.
Access Free Demo Now
You will access demo version after
completing the form