Real-time tracking technology can be considered a stunning technology for most companies, especially those providing courier services. Motorized couriers sometimes carry valuable packages and fundamental documents with them and deliver them from one customer to another.
From the timely delivery of food and drinks to the correct and safe delivery of documents such as bank checks, all of them give meaning to the credibility of a goods transportation company and its reliability with the customer. Installing a real-time tracker is the most phenomenal way to establish the credibility of courier companies with customers and closely monitor the drivers.
But is this the only advantage of using a tracker for couriers? Definitely not! The use of this practical tool provides many possibilities for managing the transport fleet. Stay with us to discuss the benefits of real-time tracking in courier management.
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Traditional Courier Work Methods
When we look at traditional methods of organizing couriers’ work, an image immediately emerges of employees equipped with paper waybills. These once-indispensable tools were essential for tracking routes and deliveries and keeping accurate records of shipments.
Paper forms, although they constituted the basis of communication, carried with them quite a few limitations. Couriers were forced to rely on physical documents, leading to the risk of losing or damaging important information. Moreover, constantly updating maps and notes required time and effort, which could lead to delays and errors in deliveries.
These traditional methods, while irreplaceable in their era, brought with them challenges that today’s technologies can avoid. Limited possibilities of sharing data, difficulties in accessing current information, or the risk of mistakes – all this has led to an impulse to look for new, more effective ways of organizing couriers’ work. The introduction of new technologies, such as mobile applications, opens new horizons in the ways in which couriers can carry out their tasks.
The Benefits of Real-Time Tracking
Some of the numerous benefits of being able to track your parcels include:
1. Minimizing customer anxiety
Real-time tracking of courier shipments reduces the anxiety felt by recipients; after entering the consignment note number in the online system, the customer can almost immediately find out where and where his parcel is located; customers who are unable to track their orders tend to stress about where their products are and when they will arrive.
2. Reducing the number of tasks on the operation’s side
Customers tend to send a large number of inquiries, mainly regarding when the parcel will be at their home; the monitoring system, which is an automated tool, significantly reduces the number of responsibilities of customer service. Shipping and customer contact staff no longer have to answer the same questions over and over again, at least in this one aspect; this gives the support team more time to deal with more important issues.
3. Easier way to solve crisis situations
Crisis situations happen to every, especially large, courier company. It may happen that a specific parcel is lost or damaged. Thanks to the fact that it has been previously registered in the system, it is easier to determine at what stage key difficulties may have occurred.
4. Transparency with real-time tracking
Customers value companies that operate reliably, timely and transparently. Automation of the system responsible for tracking parcels makes the shipping process more transparent and understandable from the customer’s point of view. This helps build a lasting relationship with the recipient.
5. Knowledge of the estimated delivery date
In the case of larger orders (for example, a washing machine or an exercise treadmill), the customer’s presence at home at the time of delivery is often crucial; finally, he/she must check whether everything is OK with the goods and then collect the acceptance report. In the case of a large order, avoiding the courier makes it necessary to collect the parcel from the supplier’s logistics center yourself.
In such situations, it is helpful to quickly locate the shipment in the system, which provides knowledge of where the parcel is currently located. The shipment monitoring system allows you to better adjust the delivery time to the daily rhythm of household members.
6. The role of real-time tracking in increasing customer satisfaction
In businesses such as online shipping systems and motor couriers that deal directly with customers and are called B2C businesses, business growth is directly tied to the quality of service provided to customers and their satisfaction. A customer who is satisfied with the services he or she received once, is likely to come back to your brand and repeat the previous sweet experience.
In addition, all fleet managers would like to reduce the time it takes to deliver an order to a customer while maintaining quality. When a transport company uses a real-time tracker on its engines, it can offer the best, least traffic, and shortest route by monitoring the engine so that the goods or package can easily reach the customer in a short period of time.
If the courier is delayed in delivering the cargo, the fleet manager will contact the customer immediately after checking the current position and the cause of the courier’s delay and will announce the approximate time of the courier’s arrival. All customers will appreciate the presence of these facilities, which are achieved thanks to the driver mobile app tracker. Increasing customer satisfaction is one of the benefits of driver tracking.
7. Increasing the security of the driver and vehicle
One of the most important advantages of using a tracker for drivers is that it increases the safety of the courier. Real-time tracking allows managers to monitor the route and range of engine movement, speed and generally the behavior of their drivers. Monitoring the driver’s behavior with the help of courier software helps to increase the safety of the driver and the engine, and due to correct driving and proper delivery of cargo, customer satisfaction increases.
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8. Dealing with fake claims with the help of real-time tracking
Some people try to destroy the brand of transport companies for various reasons, such as the late arrival of cargo. One of the advantages of using real-time tracking is the possibility of reporting it with the help of software. This helps to maintain the reputation and credibility of the brand and counter accusations.
9. Reducing fuel consumption
The cost of fuel accounts for the most important part of the costs of transport companies. Most of the companies with motor couriers use trackers to manage and control the fuel consumption of their engines. Real-time tracking minimizes fuel consumption by being able to define the best routes for movement. Using the data, the fleet manager finds out what is the cause of the high fuel consumption of the engine and provides a solution to minimize costs.
10. Preventing risky behaviors with real-time tracking
Another advantage of real-time tracking in courier operations is the monitoring of the driver’s behavior. When drivers know that their vehicle is being monitored, they try to drive better and more efficiently and eliminate risky behaviors.
The importance of using the Onro in the management of the couriers will be the accompaniment and remote control of the drivers. Employees under the direct supervision of management perform their duties faster and at a higher level, which increases fleet productivity.
Benefits of Real-Time Parcel Tracking
Thanks to the use of modern real-time tracking tools like parcel tracking software, the transport company itself, as well as the company’s clients, has a number of additional opportunities. Among the breathtaking advantages are:
- The ability to track the route and adjust it during cargo transportation, if necessary;
- At a remote level, it becomes possible to monitor that the conditions for transporting a certain type of parcels are observed. This is especially fundamental when complex types of parcel need to be transported;
- the opportunity to find out that the route has been disrupted and delivery deadlines are being missed.
The customer decides whether to use tracking tools or not. The transport company itself tries to ensure the safety of all transported goods, and therefore advises all clients not to refuse any opportunity. In addition, the choice of tracking device depends on a number of basic parameters of the parcel itself.
Conclusion
Real-time tracking technologies are useful in many occupations, including those who operate as motor couriers across the city. Protecting the engine against theft, increasing safety, reducing fuel consumption, increasing customer satisfaction, and the possibility of real-time tracking of goods on the map are among the advantages of using a real-time tracking software for couriers, which we mentioned in full in this article.
